Privacy Policy

Last Updated: November 2024 

Action Hitchin (referred to as “we,” “our,” or “us”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information. Please read it carefully.

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1. Who We Are

Action Hitchin is a registered charity in England and Wales (Charity Number: 1210721) dedicated to supporting and improving the community of Hitchin. Our website address is [Insert Website URL].

2. What Information We Collect

We may collect and process the following types of personal information:

- Personal Details: Name, contact information (such as phone number, email address, and postal address).
- Donation Information: Payment details, donation amount, Gift Aid declarations.
- Volunteering and Event Participation: Information provided when signing up for events, volunteering, or activities.
- Website Usage Information: IP addresses, browser type, pages viewed, and other analytics data.
- Communications: Records of your communications with us (e.g., emails or messages on social media).

3. How We Collect Information

We collect personal information from:

- Direct interactions with you (e.g., when you donate, volunteer, or communicate with us).
- Automated technologies as you use our website, including cookies and server logs.
- Third-party sources, such as social media (where permitted).

4. How We Use Your Information

We may use your information for the following purposes:

- To Process Donations: Including tax and regulatory requirements (such as Gift Aid claims).
- To Communicate with You: To provide updates, newsletters, and information about our activities, if you have opted in to receive these.
- To Manage Volunteers and Events: Including coordination and administrative purposes.
- To Improve Our Services: Analyzing and improving our website and fundraising efforts.
- To Comply with Legal Obligations: Including requirements to maintain records and respond to legal inquiries.

5. Lawful Bases for Processing

Our lawful bases for processing your personal data include:

- Consent: When you have given clear consent for us to process your personal data.
- Legitimate Interests: When necessary for our legitimate interests and your rights do not override these interests.
- Legal Obligation: When processing is necessary to comply with a legal obligation.

6. Sharing Your Information

We will not sell, rent, or trade your personal information. We may share your information with:

- Service Providers: For functions such as payment processing, data storage, and website hosting.
- Legal Authorities: If required by law, such as for compliance with tax regulations or responding to lawful requests.

7. International Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure it is protected to the same standard as required under UK and EU data protection laws.

8. Security of Your Information

We take reasonable measures to protect your personal data from unauthorized access, loss, and misuse. Access is restricted to authorized personnel and contractors on a need-to-know basis.

9. Your Data Protection Rights

You have the following rights regarding your personal data:

- Access: Request access to your personal data.
- Correction: Request correction of any inaccurate data.
- Deletion: Request deletion of your data (where applicable).
- Objection: Object to the processing of your data based on our legitimate interests.
- Restriction: Request the restriction of processing of your data.
- Data Portability: Request transfer of your data to another party.

To exercise your rights, please contact us at [Insert Contact Email Address].

10. Cookies and Analytics

We use cookies to understand how you use our website, improve user experience, and personalize content. You can set your browser to refuse all or some cookies, but this may affect your user experience.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. We encourage you to review it from time to time.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Action Hitchin
actionhitchin@hitchinherts.com

Hitchin Information, 1A Churchyard, Hitchin, Herts, SG53NS

01462 453335 

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